Shipping Policy
We offer FREE STANDARD SHIPPING across India on all orders.
Order Processing & Dispatch
Each candle is carefully packed and prepared for dispatch.
Orders are generally processed and dispatched within 1–3 business days after successful payment.
During festive seasons, product launches, sales, or periods of unusually high order volume, processing may take slightly longer.
Standard Shipping & Delivery
Standard Shipping: FREE across India
Standard delivery generally takes approximately 4–8 business days after dispatch, depending on the destination and shipping serviceability.
Delivery timelines may vary for remote locations, difficult-to-service PIN codes, public holidays, weather conditions, or other circumstances beyond our control.
Tracking
Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, wherever tracking is available.
Please ensure that your name, mobile number, email address, and complete delivery address, including PIN code, are entered correctly.
Damaged or Broken Products
We take great care in securely packing every order. However, as candles are fragile products, damage may occasionally occur during transit.
Damaged or Broken Products
We take great care in securely packing every order. However, as candles are fragile products, damage may occasionally occur during transit.
An unboxing video is mandatory for every order.
We strongly require customers to record a continuous, clear unboxing video from the moment the sealed package is received until the product is completely unboxed and inspected. The outer packaging, shipping label, condition of the package, and the product inside should be clearly visible in the video.
Clear photographs of the package and product are also required if you receive a damaged, broken, or defective item.
If you receive a damaged or broken product, please contact us within 24 hours of delivery and share:
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The complete unboxing video
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Clear photographs of the outer packaging
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Clear photographs of the shipping label
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Clear photographs/videos of the damaged product and inner packaging
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Your order number
Claims without the required unboxing video and supporting photographs may not be eligible for a replacement or resolution.
Address Changes & Order Details
Once an order has been placed, the delivery address cannot be changed.
Please carefully review and verify your name, mobile number, email address, complete delivery address, city, state, and PIN code before completing your order.
We request you to thoroughly check all delivery details before placing your order, as we cannot guarantee changes or corrections once the order has been confirmed.
Delivery Attempts & Incorrect Addresses
The shipping carrier may make delivery attempts at the address provided at checkout.
If an order is returned to us because of an incorrect or incomplete address, an unavailable recipient, or repeated failed delivery attempts, we will contact you regarding the available options. Any additional shipping costs arising from re-shipping may be payable by the customer.
Serviceability
We offer standard shipping across India, subject to shipping serviceability for the provided PIN code.
If a particular PIN code is not serviceable, we will contact you regarding the available options.
Delivery Delays
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's network and operating conditions.
Delays may occur due to weather, natural events, public holidays, logistical disruptions, strikes, incorrect addresses, or other circumstances beyond our control.
For any questions regarding your order or delivery, please contact us through our customer support channels.